86 jobs found
- We're on the hunt for a meticulous and innovative technical writer to bolster our documentation team. As a Boston-based SaaS provider specializing in AI-driven cybersecurity solutions, our user base relies on clear, concise, and comprehensive technical documentation to maximize the value of our products. If you possess a knack for translating complex technological concepts into easily digestible guides, thrive in a fast-paced environment, and have a desire to contribute to a mission-critical field, then you might be precisely who we need. We are targeting individuals residing within the Boston metropolitan area due to occasional hybrid meetings at our Seaport district office. As a core member of our technical communications unit, your expertise will directly impact user satisfaction, streamline support requests, and ultimately contribute to our overall company growth. You will collaborate closely with product managers, engineers, and support staff to gather information and create content for diverse audiences, ranging from cybersecurity novices to seasoned IT professionals. **Primary Responsibilities:** 1. Produce, maintain, and revise in-depth technical documentation, including API documentation, user manuals, troubleshooting guides, and release notes. 2. Collaborate closely with engineering and product development teams to understand product functionalities and features. 3. Gather data through research, consultation with SMEs (Subject Matter Experts), and hands-on experience with our product. 4. Develop and enforce consistent documentation standards, templates, and terminology in alignment with our company's style guide. 5. Manage multiple documentation projects simultaneously, adhering to deadlines and prioritizing tasks efficiently. 6. Proactively seek out opportunities to improve existing documentation and processes based on user feedback and internal reviews. 7. Create clear diagrams, illustrations, and code snippets to enhance understanding and visual appeal. 8. Stay up-to-date on industry trends and emerging technologies within the cybersecurity landscape. **Qualities We Admire:** * Proven ability to transform complex technical data into simple, accessible prose. * Familiarity with documentation tools such as Git, MadCap Flare, Confluence, or similar technologies. * Hands-on experience writing and maintaining API documentation using standards like Swagger or OpenAPI. * A solid understanding of SaaS business models, especially those relating to security solutions. * Excellent attention to detail and commitment to delivering high-quality work that meets exacting requirements. * Experience contributing to open-source projects and developer communities (a major plus!). **Rewards & Perks** * Comprehensive medical, dental, and vision insurance, with significant company contribution. * Unlimited paid time off (we trust our team to manage their time responsibly). * 401k retirement plan with company matching contributions to secure your financial future. * Professional development budget for training courses, certifications, and conferences. * Company-sponsored social events and team-building activities throughout the year. Embrace a collaborative, connected workplace! * Modern office space with a fully stocked kitchen and dedicated quiet zones. * Opportunities to contribute to a rapidly growing, mission-driven organization that impacts global cybersecurity. * A supportive and collaborative environment with potential for career advancement.Boston, MARemote, HybridFull-time, Contractor$75,000 - $95,000 yearlyTechnical & Copywritingabout 1 month ago
- Our organization, dedicated to advocating for vulnerable communities in Newark, NJ, is seeking a passionate and skilled technical editor and writer to enhance our communication strategies. As a pivotal member of our communications team, you will be responsible for crafting compelling narratives that inform, engage, and inspire action, alongside managing documentation for grant reporting. We're not just looking for someone who can write and edit, but someone who understands the nuance of conveying complex information to diverse audiences. **Your Impact:** * Refine raw data and complex findings into easily digestible, user-friendly content for grant reports and community updates. * Collaborate across teams to produce impactful communication materials, ensuring accuracy and message consistency. * Ensure our digital presence is clear, concise, and compelling, adhering to the highest standards of communication excellence. * Provide editorial support to team members, enhancing overall communications effectiveness. * Craft engaging, error-free content that amplifies our mission and initiatives across various platforms. **Crafting a Difference:** We seek a professional with a strong grasp of technical writing and editing. Proven project management skills are crucial. The ability to meet deadlines in a mission-driven environment is critical. Experience in nonprofit or related sectors is a plus, bringing a unique perspective to our content creation. Key qualifications we're looking for include: 1. A background in communications, journalism, English, or a related field, demonstrating a scholarly preparation that underpins your skills. 2. A proven track record in technical writing and editing, showcased by a portfolio of impactful content. 3. Exceptional writing, editing, and proofreading skills, ensuring every piece of content meets our quality benchmarks. 4. The capacity to work autonomously while collaborating effectively in a team-oriented setting, balancing independent creativity with shared goals. 5. An empathetic understanding of community issues, driving your commitment to our mission. **Benefits That Matter:** Our commitment to our team goes beyond the ordinary, offering an array of advantages designed to bolster your wellbeing and professional journey: * Generous paid time off, emphasizing work-life harmony. * Comprehensive health, dental, and vision coverage, ensuring you're always at your best. * Professional growth opportunities, fostering your ongoing learning and development. * Retirement planning options, securing your financial future. * A supportive work culture, amplifying team success and unity. **We Offer More Than Just a Job:** Here, you're joining a group of people dedicated to achieving positive change. Your contributions are seen and cherished, and you're given countless chances to learn and develop. Our dedication to justice extends to both the communities we serve and our own team. If you have a strong passion for communicating social impact, your work ethic is above reproach, and have the needed editing and writing skills, you are most likely the type of individual we would welcome onto our team.Newark, NJHybridFull-time, Contractor$60,000 - $80,000 per yearEditing, Technicalabout 1 month ago
- At Dynamo Dynamics, we are dedicated to developing cutting-edge software solutions for the ever-evolving tech landscape. We need a skilled Technical Documentation Specialist to create and maintain comprehensive documentation for our suite of products. Based in Raleigh, NC, we have a vibrant team of engineers and developers who are always pushing boundaries. If you thrive in a collaborative, fast-paced atmosphere, you might be a great addition to our group. **Your Core Responsibilities** As a Technical Documentation Specialist, your primary responsibilities will encompass crafting clear and concise documentation tailored for both internal teams and end-users. This includes authoring user manuals, API documentation, troubleshooting guides, and release notes. You'll collaborate directly with software engineers and product managers to gain a thorough grasp of system functionalities and ensure that all documentation adheres to company standards. You'll refine content based on internal review and end user feedback. **Required Proficiencies** Ideal candidates should present a strong foundation in technical writing and comprehension of software development lifecycles. Solid communication skills and meticulous attention to detail are crucial. Knowledge of content management systems (CMS) and documentation tools like Confluence, MadCap Flare, or similar platforms is beneficial. Also important is familiarity with Markdown and version control systems like Git. You’re the kind of person who enjoys the challenge of translating complex technical jargon into accessible information. **Skills & Experiences that Impress Us** * Bachelor’s Degree in Technical Communication, English, Computer Science, or a related field. * Proven industry experience in writing software documentation. * Knowledge of programming languages (e.g., Python, Java) and RESTful APIs. * Demonstrated proficiency in using various documentation tools and content management systems. * The aptitude for learning complex software and explaining it clearly to others. * You are proactive in improving existing documentation. **Perks & Culture at Dynamo Dynamics** At Dynamo Dynamics, we prioritize the growth and wellness of our team. We provide extensive benefits like medical, dental, and vision coverage. We have generous paid time off, plus paid parental leave. Furthermore, we support continuous professional development with training programs and opportunities for career progression. We regularly plan social events to promote teamwork and camaraderie. Free snacks and beverages are always available in the office. **Dynamo Dynamics – Innovation Hub** Located near the Research Triangle Park, we’re in the center of Raleigh's bustling technology industry. We partner closely with local universities and participate actively in regional tech gatherings, contributing to our area's innovation atmosphere. If you’re someone who loves working with innovative colleagues on complex and intriguing challenges, we encourage you to apply! This role is primarily on-site, though flexible and remote schedules can be considered based on team workload.Raleigh, NCOn-site, RemoteFull-time$60,000 - $80,000 per yearTechnicalabout 1 month ago
- Our engineering division seeks a diligent technical writer to bridge the gap between complex code and user understanding. We need a professional capable of articulating technical specifications into clear, concise documentation for diverse audiences. As a pivotal part of our development cycle, you will collaborate directly with engineers, product managers, and support teams. **Core Responsibilities Include:** * **Documenting Application Programming Interfaces (APIs):** Translating intricate code structures and functionalities into comprehensible guides and references, empowering developers to effectively integrate with our products. * **Crafting User Manuals and Tutorials:** Developing comprehensive user guides and interactive tutorials to ensure end-users can proficiently navigate and utilize our systems. These guides must cater to users with varying levels of technical expertise. * **Creating Internal Knowledge Base Articles:** Establishing a comprehensive internal documentation library. Collaborate with subject matter authorities (SMEs) to curate data, resolve known issues, and provide in-depth system walkthroughs. * **Editing & Improving Current Materials:** Evaluate, edit, and revise existing documentation and technical resources. Work to update the materials so that documentation accurately reflect current system behaviors. * **Collaborate to Define Documentation Standards:** Propose style guides and workflows, driving consistency and organization in all documentation deliverables. **Required Professional Attributes:** * A background in Computer Science, Technical Writing, or related discipline providing an appropriate base for understanding technical processes. * Proven experience writing API documentation, user guides, and internal knowledge base articles (3+ years). * Ability to read, interpret, and produce code examples (such as JavaScript, Python, or C++). * Familiarity with markup languages (e.g., Markdown, HTML) and documentation generation tools (e.g., Sphinx, JSDoc). * Ability to function cohesively with developers, product managers, and other teams within a fast-paced and dynamic technological setting. **The Culture & Opportunity:** We are invested in our employee community and pride ourselves on internal development opportunities. In St. Paul, we nurture a positive and inclusive workplace. Benefit options feature: comprehensive health coverage, vision/dental plans, matching 401K offerings, generous paid time-off programs (vacation & parental leave), wellness resources and tuition reimbursement for continuing education. If simplifying sophisticated concepts excites you, and you thrive in an innovation-driven atmosphere, we invite you to apply.St. Paul, MNOn-siteFull-time$75,000 - $95,000 yearlyTechnical Writing & Contentabout 1 month ago
- Our team at Innovative Systems Integration (ISI), a leader in providing cutting-edge solutions for data infrastructure and optimization, seeks a meticulous and insightful Technical Writer in the dynamic heart of New York City. If you possess a knack for demystifying intricate information and translating it into clear, concise documentation, we invite you to explore this career-defining opportunity. As our Technical Writer, you will work within a collaborative environment where your aptitude for creating user-friendly guides, API documents, and software manuals is not just appreciated, but essential to our operational excellence. We need someone who appreciates the energy and tempo of the NYC technical scene and can leverage this knowledge to inform and elevate their writing. **Responsibilities:** * Develop and maintain comprehensive technical documentation, including user manuals, API documentation, and software release notes. * Collaborate with developers, engineers, and product managers to gain in-depth knowledge of our software and hardware products. * Translate complex technical concepts into easily understandable content for a variety of audiences, including end-users, developers, and internal teams. * Manage the technical documentation lifecycle, from initial concept to final publication. * Ensure all documentation adheres to established style guides and quality standards. * Contribute to the ongoing improvement of our documentation processes and tools. * Manage documentation projects from inception to completion. * Work alongside the training department to supplement training modules with documentation. **Preferred Background:** * Demonstrated aptitude for grasping complicated software systems * Excellent writing abilities and attention to detail. Ability to take ownership and improve existing documentation. * Proven ability to work both independently and collaboratively in a fast-paced environment. Startup experience a definite plus. * Comfortable in a remote position with robust communication platforms. * A portfolio that displays the ability to learn complex concepts quickly and simplify them for consumption by both technical and non-technical readers. * Proficiency with technical writing software and tools, such as MadCap Flare, Adobe FrameMaker, or similar. **The Edge You'll Gain:** * Competitive total rewards aligned to NYC industry standards * Remote work arrangements to accommodate the ever-changing environment. * Comprehensive health, dental, and vision insurance. * Generous paid time off and holidays. Invest your time in rest and renewal. * Professional development opportunities and tuition reimbursement. * A collaborative and inclusive work environment that values diversity and innovation. * Access to cutting-edge tools and technologies to support your work. * A company culture that promotes work-life balance and employee well-being. ISI promotes and commits to equal employment opportunity and prohibits any discrimination against any employee or applicant on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local laws.New York City, NYRemoteFull-time, Contractor$80,000 - $110,000 yearlyTechnical Documentationabout 1 month ago