Our company, a leading provider of innovative technological solutions in Anaheim, California, is currently seeking a diligent and skilled Technical Writer to bolster our expanding documentation team. This individual will be critical in translating complex technical information into clear, concise, and accessible documentation for our diverse range of customers and internal stakeholders. If you thrive on transforming intricate concepts into easily understandable formats and possess a passion for accurate and detailed communication, we encourage you to apply. We highly encourage applications from candidates who demonstrate the ability to independently drive projects and enhance customer understanding of our product suite.
Your Impact:
- Produce, edit, and maintain comprehensive documentation sets including user manuals, API references, knowledge base articles, and training materials.
- Collaborate closely with engineering, product management, and customer support teams to gain an in-depth understanding of product features and functionalities.
- Organize and structure information effectively, ensuring logical flow and ease of navigation for end-users.
- Contribute to the establishment of documentation standards and templates, maintaining brand consistency and accuracy across all materials.
- Participate in documentation reviews, gather feedback, and iterate on drafts to meet the highest standards of quality.
- Regularly update existing documentation to reflect product enhancements, bug fixes, and changes in best practices.
- Manage and contribute to various online documentation repositories and contribute towards enhancing the user experience of documentation interfaces.
- Identify opportunities to improve documentation processes and contribute to the development of more efficient workflows.
Qualities We Value:
- Bachelor's degree in Technical Communication, English, or a related field, preferably with relevant certificates in technical writing. Other intellectual pursuits may also qualify with applicable background knowledge.
- Proven record in technical writing and content creation, focusing on documenting software applications, APIs, or other technical products, that includes practical mastery.
- Exemplary verbal, written, and interpersonal communication expertise; skill for presenting detailed data in clear, succinct ways.
- Ability to work well across teams and to connect quickly with different members. Experience in leading projects is desired.
- Proficiency with documentation tools such as MadCap Flare, Oxygen XML Editor, or similar software and content management systems.
- Experience with version control systems (e.g., Git) and agile software development methodologies.
- Awareness of SEO concepts, UX principles, and information architecture related to documentation. Bonus points for experience in creating interactive tutorials or multimedia documentation.
Perks and Privileges: We provide a full and comprehensive benefits package to meet the diverse needs of our teammates. Medical, dental, and vision options will keep you well while our generous PTO offerings will let you recharge and pursue other hobbies outside the office. Opportunities for continued professional growth within our innovative team and opportunities for promotion are also provided. We also love getting together for company events that are sure to create fun memories!