We are a rapidly growing technology firm based in Tampa, Florida, and we are looking to augment our documentation team with a talented part-time or full-time Technical Writer. If you thrive in an environment that requires clear communication, attention to detail, and a passion for transforming complex information into easy-to-understand guides, this role could be for you. Our ideal candidate isn't just a writer; they're a problem-solver who's driven to improve user experiences through exceptional documentation. You'll be working closely with software engineers, product managers, and support teams, so a collaborative spirit is vital.
Role Essence In this function, you will conceptualize, create, and uphold a variety of technical documentation, covering API documentation, user manuals, how-to guides, troubleshooting articles, and internal knowledge base entries. The focal point involves articulating intricate software features in a manner accessible to individuals possessing varying technical proficiencies. We anticipate you taking ownership of the documentation lifecycle, commencing from requirements gathering through authoring, publication, and subsequent maintenance.
Essential Functions
- Craft and refine technical documents, catering to both end-users and internal staff.
- Collaborate closely with engineering and product teams to grasp system functionalities.
- Create detailed API documentation with code samples and explanations.
- Uphold documentation standards for consistency and clarity.
- Solicit user feedback to pinpoint areas necessitating clarification or expansion.
- Contribute to the structuring and updating of the information architecture of the documentation repository.
- Participate in regular documentation reviews to ensure the highest quality of outputs.
- Adapt to changes in software updates, implementing these adjustments accurately in new documentation.
Required Competencies
- A background in computer science, technical communications, or related disciplines provides a solid academic background. A portfolio that showcases exemplary communication skills and documentation management is essential.
- Proven proficiency in writing and technical documentation, preferably in a SaaS setting, highlighting your practical knowledge.
- Skill in utilizing markup languages (e.g., Markdown, reStructuredText) and documentation tools (e.g., Sphinx, Read the Docs), demonstrating your ability to generate precise outputs.
- Competence in elucidating intricate technical notions succinctly, demonstrating your flair for explaining.
- A flair for learning new technologies promptly and an approach of teamwork that will enable seamless cooperation within diverse environments. You need to showcase experience with code versioning programs, like Git.
Benefits of the Position We present a complete benefits package that contains comprehensive medical, vision, and dental insurance to guarantee your well-being. Our commitment extends to financial welfare with a 401(k) strategy, matching contributions. We greatly promote learning and give an allowance annually dedicated to individual progression.
Beyond concrete benefits, we offer an attractive atmosphere that includes hybrid employment models to permit a smooth blending of professional and private undertakings. We plan routine activities for employees to foster a lively workplace.
To Excel in the Role Our preferred candidate values the challenges involved with conveying technical thoughts in an engaging, transparent format and has hands-on expertise with documentation repositories and style standards. Any familiarity using cloud platforms (AWS, Azure, Google Cloud) will markedly set apart applications.